Below FAQ are some common questions from our customers.
If you have other questions, please just send it to info@austinbachsalon.com
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AustinBach Hair
Q: “What quality of hair does AustinBach use?”
Our premium hair is made using only the finest cuticle intact, double drawn, 100% Remy human hair.
Q: “Why should I use AustinBach hair wefts?”
They are intelligent wefts, meaning that they are the flattest weft available. They can also be cut to size. They are seamless to the head and created for a perfect install.
Q: "Will these extensions shed?"
Some shedding is a common occurrence even with natural hair. These are made of human hair, so some shedding is natural. Excessive shedding will not occur.
Q: “How do I get support if needed?”
Text 786-366-3741 or call 561-717-8834. We will provide support in a timely, pleasant manner. Customer satisfaction is a priority with AustinBach.
Shipping & Delivery
Q: "How quickly will my order ship?
Shipping will take place and tracking can be done within 24 hours on Monday-Friday.
Q: "Do you ship internationally?"
Yes, we do ship internationally. International shipping charges will be applied.
Q: “Do you ship to P.O. boxes?"
No, we do not ship to P.O. boxes
Q: “Where do your orders ship from?"
We ship from Boynton Beach, Florida
Styling
Q: "Why do people wear hair extensions?"
Hair extensions give you a quick and healthy way to add volume and length to your own hair. There are many reasons. They blend so naturally with your hair and also allow you to add color and even highlights without damaging your own hair.
Q: "How long do hair extensions last?"
If installed and treated properly, the correct professional shampoo, daily brushing and using serums, they can last up to a year
Q: "Can I wash my extensions?"
Yes, we recommend 2-3 times weekly using only professional shampoo
Q: "Can I use hot tools on my extensions?"
Yes, with a thermal protectant but no more than 375°
